Your privacy is a fundamental commitment at s7win. This policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you have over your personal information as an Indonesian player.
Privacy at a Glance
These cards highlight the core principles of our data practices. The full binding Privacy Policy follows below — please read every section carefully.
All personal data held by s7win — including your KTP details, bank account references, and transaction history — is encrypted at rest using industry-standard AES-256 encryption. Data in transit between your device and our servers is protected by TLS 1.3.
s7win does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing agencies — ever. Your information is used solely to operate the platform, process transactions, and comply with applicable regulatory obligations.
You have the right to access, correct, export, and request deletion of your personal data held by s7win at any time. Requests are processed within 30 days and are free of charge for the first request per calendar year.
s7win's data practices are designed with Indonesian users in mind. KYC data submitted via KTP (Kartu Tanda Penduduk) is treated with the highest level of care. We reference Indonesian regulatory context where applicable, including guidelines under Indonesia's Personal Data Protection Law (UU PDP).
We do not keep your data indefinitely. Account data is retained for a minimum of 5 years following account closure for regulatory compliance purposes, after which it is securely deleted or anonymized. Specific retention periods are detailed in Section 7 of this policy.
In the unlikely event of a data breach that may affect your personal information, s7win will notify affected Members within 72 hours of becoming aware of the breach — consistent with international data protection standards — and provide clear guidance on any protective actions you should take.
s7win ("we", "us", "our") takes the protection of your personal data seriously. We are committed to handling all personal information entrusted to us with discretion, integrity, and full transparency. This Privacy Policy sets out — in plain, accessible language — the nature of the personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to you as a data subject.
This policy has been prepared with specific reference to the Indonesian market and the users of the s7win platform, the majority of whom are residents of Indonesia. Where applicable, our practices reference Indonesia's Personal Data Protection Law (Undang-Undang Pelindungan Data Pribadi — UU No. 27 Tahun 2022) and internationally recognized data protection principles.
If you have any questions about how s7win handles your personal data, or if you wish to exercise any of the rights described in this policy, please contact our Data Protection point of contact at [email protected] (plain text — not a clickable link).
The following table summarizes the categories of personal data that s7win may collect from or about you:
| Category | Data Elements | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, nationality | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address | Registration & KYC |
| KYC Documents | KTP image, selfie photograph, proof of address, payment method proof | KYC verification |
| Financial Data | Bank account name & number (BCA, BRI, BNI, Mandiri, etc.), e-wallet ID (OVO, DANA, GoPay), deposit/withdrawal history | Payments |
| Transaction Data | Bet history, game session data, bonus usage, win/loss records | Platform use |
| Technical Data | IP address, device type, browser type/version, operating system, session timestamps | Platform access |
| Behavioural Data | Pages visited, game categories accessed, session duration, clickstream data | Platform use |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Support interactions |
We do not intentionally collect data on the racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or sexual orientation of our Members, and request that you do not submit such information through any s7win channel.
The majority of personal data s7win holds about you is provided directly by you during the account registration process, the KYC verification workflow, when making a deposit or withdrawal request, when contacting our customer support team, or when participating in any s7win promotion or survey.
When you access and use the s7win platform, certain technical and behavioural data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, the pages you visit, the duration of your sessions, and the device and browser you are using. See Section 11 (Cookies & Tracking) for full details.
In limited circumstances, s7win may receive personal data about you from third parties, including: payment processing partners (for deposit and withdrawal confirmation), identity verification service providers (for KYC document validation), fraud prevention agencies, and regulatory bodies where legally required. All such third-party data sharing is governed by contractual safeguards.
s7win processes your personal data for the following specific, documented purposes:
s7win processes your personal data on one or more of the following legal bases, as applicable to each processing activity:
s7win retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention schedule is as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Legal obligation (AML compliance) |
| KYC Documents (KTP, selfie) | 5 years after account closure | Legal obligation (KYC regulations) |
| Transaction & Bet History | 5 years after each transaction | Legal obligation & dispute resolution |
| Support Communications | 3 years after last interaction | Legitimate interests (quality & compliance) |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Legal obligation (consent management) |
| Technical & Access Logs | 13 months from collection | Legitimate interests (security monitoring) |
| Anonymised Analytics Data | Indefinite (no personal identifier) | Legitimate interests (platform improvement) |
Upon expiry of the applicable retention period, personal data is either securely deleted from all s7win systems and backups or permanently anonymised so that it can no longer be attributed to any identifiable individual.
s7win does not sell your personal data. We may share your personal data with the following categories of recipients under the conditions described below:
We engage trusted third-party service providers who process personal data on our behalf — including payment gateway operators, cloud hosting providers, KYC verification technology providers, fraud detection service providers, and customer support platform vendors. All such providers are bound by data processing agreements that restrict them from using your data for any purpose other than delivering the contracted service to s7win.
To process deposits and withdrawals, s7win shares the minimum necessary financial data with the relevant bank or e-wallet operator — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. Each of these partners processes the shared data under their own privacy policy and applicable Indonesian banking regulations.
s7win may disclose personal data where required to do so by law, court order, or in response to a legitimate request from a competent regulatory or law enforcement authority. We will, where legally permissible, notify you of such a disclosure request.
In the event of a merger, acquisition, restructuring, or sale of all or part of s7win's business, personal data held about Members may form part of the transferred assets. Affected Members will be notified in advance and given the opportunity to exercise their data rights before any transfer takes place.
s7win operates internationally and may transfer your personal data to, or process it in, countries outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place — including binding contractual clauses, standard data protection clauses, or transfers to jurisdictions with equivalent data protection standards — to protect your personal data to a level at least equivalent to that provided under Indonesian law.
If you require further information about the international transfer mechanisms applied to your personal data, please contact us at [email protected] (plain text).
s7win implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security posture includes:
s7win uses cookies and similar tracking technologies (including pixel tags and local storage) to operate the platform effectively and to improve your experience. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings at any time. Note that disabling all cookies may prevent some areas of the s7win platform from functioning correctly.
As a data subject, you have the following rights regarding the personal data s7win holds about you. To exercise any of these rights, contact us at [email protected] (plain text). We will respond within 30 days of receiving a valid request. The first request per calendar year is processed free of charge; subsequent requests may incur a reasonable administrative fee.
The s7win platform is strictly intended for adults aged 21 years and over. s7win does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data from an underage individual has been collected, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child under 21 years of age has registered an account on the s7win platform, please contact us immediately at [email protected] (plain text). We take all such reports seriously and will act promptly.
The s7win platform may contain references to or interactions with third-party services — including payment gateways, live game streaming providers, and sports data feed providers. s7win is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policy of any third-party service before providing personal information to it.
This Privacy Policy applies solely to data collected and processed by s7win through its own platform at https://s7win.cam and through direct communications channels (live chat, email, support tickets).
s7win reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered Members via email or an in-platform notification with a reasonable notice period before the changes take effect.
Your continued use of the s7win platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how s7win has handled your personal data, please contact us through the following channel:
We will verify your identity before processing any data rights request to protect your data from unauthorized third-party access.
Further Reading
Understanding how s7win operates is important to us. Browse our Terms & Conditions, Responsible Gaming guidelines, or our FAQ for comprehensive answers.